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Cable modem mysteries

The system that i have worked in for 5 years just recently launched HSD. All has gone fairly well except every once in awhile we will have a customer whose modem just seems to quit working. Signal level is fine forward and reverse, provisioning is ok,we have added a dc block and an ac filter, ran new drop cable but the problem seems to be very intermittent. when it does happen it will stay down for approximately 2-3 hours. the customer says however when it works it works great. I am fresh out of options.HELP!!!!
This is CABL.com posting #56673. Tiny Link: cabl.co/moUf
There are 3 replies to this message
Re:Cable modem mysteries xmod 12/19/2001 9:11:00 AM
Re:Cable modem mysteries justjoe33 12/18/2001 7:23:00 PM
Re:Cable modem mysteries switchman 12/18/2001 10:47:00 AM