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Customer Service?! What a fucking joke...


Had a trouble call into TW for an internet problem, preventing upgrading to a faster service. Was told 4 days ago, today was the earliest. Be there between 3 & 4 PM. "They will call first to let you know they are on their way." I was told. Took off work early to be here. About 4PM I notice the phone message light blinking. 1 message. Surprise! "This is Joe @ TW and this is the FINAL ATTEMPT to be made before we cancel the appointment."  Huh? Final attempt indicates other attempts being made. None were.

I call TW. Yes sir, the trouble call was cancelled because you didn't answer your phone... You're kidding, right? I go take a shit and now I missed the chance to have my cable fixed! LIke it is a fucking lottery?! I have to answer a phone in order to get the tech here. Not that on a phone, a battery could die, or not be heard, I could be in the shitter, went to check the mail etc...

Since when the fuck does a truck not even roll to an address for a trouble call, regardless if the phone is answered or not. Even IF no one were home (we were home though) a truck should still roll to check/fix the mainline/tap/amp etc...point being, it isn't just ignored.

Called cust serv. No way, we refuse to return, we filled your slot because you did not answer your phone...What the fuck kind of fucked up, cock sucking, idiotic shit is this? Fuck, if we tried that back in the day, cable TV never would have gone far. 

Basically told TW to fuck off and die if a tech couldn't be here before 10AM tomorrow. Tired of this "cust service". I try to upgrade, give TW more money, and they won't even fix what I've got. Fuck 'em...I'm out of cable, no love lost there at all. I'll get DSL and Dish. My sister has that and seems pretty damn pleased. Maybe I'll get Hughes net...as long as it isn't Time fucking piece of faggot shit Warner, I'm good...



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There are 3 replies to this message
Re: Customer Service?! What a fucking joke... Splicer Life 4me 8/24/2012 10:00:20 PM
Re: Customer Service?! What a fucking joke... johnmc3 8/24/2012 8:24:12 AM
Re: Customer Service?! What a fucking joke... hookman 81 8/23/2012 8:30:59 PM