Wizo,
I think you made a good point. In a team setting where problems AND profits are shared, eventually, a Last Man Out policy would be obvious and not an unfair way to protect management. Everyone would want to provide good service to the customers who do, one way or another, pay for everything. As you correctly stated it is being abused by management these days.
So I would add that some level of miscellaneous labor be added to installation and service calls. I think it should be no fault based and done as possible. At times when the time pressure of the days schedule make cosmetic fixes difficult at least the problems could be noted without bias for a future visit.
As it is now we have various QC wonks lurking around looking to find examples of techs failing to do uncompensated labor.
Joe
Re: Last Man Out Policy
Member #: 66409
Registered: 2/26/2009
Posted:
991
Name:
joe diamond
Name:
Joe Diamond
Company:
phone & dtv contractor
Occupation:
installer
Location:
east MD
Personal:
late 70s
Experience:
~32 years
There is 1 reply to this message
