i just got a call on my day off........actually i called in to report that the rtc i ran on my day off was not bad equipment or tech failure, but a crap tv with an audio problem..........and the qc manager gets on the phone and tells me he needs to ask me a question........ do you remember (insert subs name here)'s job? i say no, they say you did the job in june. i say ok, that's 6 weeks, what's up........well the sub claims you scratched his entertainment center .....................
i'll pause the story there. now forgetting the fact that the customers sign off at the beginning and end of every install about furniture moving being their responsibility and that if they can't move it then we are not responsible for any damage, and forgetting the fact that it's been 6 weeks and i have no idea what the hell they are talking about, and forgetting the fact that apparently the company has already sent 2 people out to look at the supposed damage...........forgetting all that.......
how soon after a damage claim is reported should the tech be made aware of the claim? i'm going to say withing 24 hours. i would just like to know what kind of policies other's out there have in place regarding notifying techs about damage claims or other goings on.
damage claim notification
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