I don't know why you're referring to the customer as a "sub" but anyway. Those in charge should have contacted you first before they even went to the customer's house to inspect "the damage".
Personally, I've never backcharged the tech in a case like this. However, I have seen other companies do it - if it's a questionable claim, your boss might eat the cost or you can expect to split it with him....
Re: damage claim notification
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