When I was a prime, I did millions of dollars for the biggest MSO's in this country and I never once charged back any of my techs a single dime, never! I received some charge backs, but I never passed it on to my techs, it is too negative. I just ate the cost. Anyone can make a minor mistake now and then, give them a chance to fix it. If you're out QC'ing and see a minor problem on a good techs work, just fix it, sh^t happens. Now on the install side, many times the charge back is the result of the customer "doing there own thing" with the work after the tech leaves the job, not even the fault of the tech. I mean hey, if a tech IS that bad, get rid of them.
The real reason there are so many charge backs now is to get work done for less money, period. It is a con game. Now that's the truth! But it is, of course, JMO.
