CHARTER COMMUNICATIONS - REDDING, CA
JOB SUMMARY:
Under general supervision, responsible for performing field technical work and servicing customer problems; trouble shooting, repair and maintenance of the Cable Television system.
ESSENTIAL FUNCTIONS OF THE POSITION
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork
Perform all duties of Installer I, II, and Service Technician I; respond to service calls; troubleshoot dropline and distribution problems; splice cable; make other necessary repairs to improve customer picture quality
Monitor and repair signal leakage
Assist with training of service technician trainees
Maintain tools and converter inventory
Complete paperwork associated with each work order in a timely manner
Clean, maintain and stock assigned vehicle and equipment
Troubleshoot and repair or replace any defective components from the tap to the connection of the customer’s equipment
Replace defective or damaged tap plates and/or install new taps
Identify causes of picture and/or signal degradation
Troubleshoot system problems back to the first active
Assist in outages as needed
Audit for illegal connections
Perform other duties as requested by supervisor
PREFERRED QUALIFICATIONS:
A. Skills/Abilities and Knowledge
Ability to accurately measure distances, using tapes or other measuring devices
Ability to adhere to Local, Federal regulations and Company policies
Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to drive Company vehicle in a safe and responsible manner
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to perform job from high places (i.e. poles and roofs)
Ability to prioritize and organize effectively
Ability to read general system layouts from blue prints and system maps
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence and TV set converters
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to work independently
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Knowledge of basic mathematics and electronics
Knowledge of cable television products and services
Knowledge of National Electric Code and National Electrical Safety Code
Vision ability: close vision, peripheral vision, and ability to adjust focus
B. Education
High School Diploma or equivalent
NCTI Service Technician Course or equivalent
C. Related Work Experience
Service Technician I - 1 year
D. Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards
WORKING CONDITIONS:
Exposure to dust, dirt, noise, insects, cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work and travel in inclement weather
Charter Communications is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.
FAX RESUMES TO: 916-646-6157
REFERENCE JOB CODE: 02-RD-04
Service Technician - Redding, CA
Member #: 8395
Registered: 1996-2001
Posted:
18
Name:
R Fickel
Name:
R Fickel
Company:
Charter Communications
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