I have been doing this six years and Im excellent at my job. Every year I make less money than I did the year prior. TWC keeps cutting pay. Last Feb or March they cut contract again by 40% pay.And everyone on here is correct. We do the dirty work their people cant do. We do more installs per day. And we are back charged for missing a time frame.
If we only did the same amount of work that their "In House' techs do, we would never be late. Then we get back charged 45 dollars for every appointment that fails a quality check. This quality check changes in standards on almost monthly basis. You may get back charged 45 dollars for something that only pays out 15 dollars.
Time warner wants quality work, yet they want their quality work performed in less than adequat time.
Contractors work every holiday except Thankgiving and Christmas. We usually work the day before and after our 2 whole holidays off per year. I dont remember getting home Christmas eve before 830 pm in my entire six year stinct as TWC contractor.
People used to stick around because of the money. But now everyone makes about 600 dollars for 60-65 hour work week. Every vetern technician has left and all that is left is a revolving door of rookie techs that leave within about 3 months of employment.
There is a major dichotomy between TWC and the contractors. Contractors are looked upon with a negative stigma by TWC and the customers both. Yet , if it werent for contractors, 60 % of daily installs wouldnt get done.
I am not speaking (typing) from a negative perspective. I am doing this from a numbers perspective. I see the reports weekly. I see the "failed quality checks". I see a lot. E.G "forgot to give customer a hand book. failed qc. No customer education". "Used the wrong sized weather grommit because company out of them: failed"
Someone @twc needs to wake up. In a two week period , 2 major contract groups announced closing their doors.
TWC needs to wake up
Member #: 86285
Registered: 2/18/2012
Posted:
2
Name:
jasin
Occupation:
utilities
Location:
NKY
Personal:
early 40s
Experience:
~18 years
There are 7 replies to this message
