The charge back issues might not be fair, but what did you sign when you started. Some state laws do not help you on this matter. If you signed a sheet that states your backcharges and what they are for and you sign it, then there is nothing you can do about it. Most contracts state that a failed QC is $100.00 backcharge, but if it was a trouble call that was only paid at $25 you would think that is not fair, but if you do your job right the first time backcharges would even be a issue.
This is CABL.com posting #336656. Tiny Link: cabl.co/mbzJ6