Anytime you use your equipment to verify services, have the sub sign off on it as well as notated on the account. I wouldnt have paid the claim. I would have informed the sub that the tvs were not there, how could the tech break her tv.
Our "LOCO" MSO tried to put a claim on me that I broke 3 laptops when I installed wireless on each. They wanted new laptops. I flat refused. It took a few weeks, but eventually deemed that connecting to a wireless network will not break a laptop.
Re: Why do customers insist on lying on you???
Member #: 80499
Registered: 2/4/2011
Posted:
85
Name:
Mark
Company:
CU Commincations
Occupation:
copper junkie
Location:
DFW
Personal:
early 50s
Experience:
~31 years
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