I have been dealing with them for years and never had any problems.
I do know that in the last year they did do some policy changes in regards to payment if you do not have a "credit line" with them directly. Normally they will take a credit card number (prior to issuing your RMA number) and NOT CHARGE it until the repair is completed. After it is charged, ONLY THEN will they ship your unit back.
That is my experience. I am sure if you talk to the proper person your problem will be resolved.
Good luck.
Greg Tobin
Interactive Broadband Technical Services, LLC
Re: Jdsu
Member #: 7190
Registered: 1996-2001
Posted:
483
Name:
Greg Tobin
Name:
Greg Tobin
Company:
Interactive Broadband Technical Services
Occupation:
HFC Engineer/Consultant
Location:
www.interactive-broadband.com
Personal:
Experience:
~45 years
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