You have a good point Island, How are you going to train? Is the new-bee going to get min wage for each day of training or are you going to charge a fee for the class. Also the liability for each person. You could have a OSHA approved ladder course, by OSHAYou could have class's that include1. Equipment and Uses "modems, boxes, setup etc.2. Customer Service Skills "common issues, line placement, custom charges, upselling"3. Cable Installation "Home, Apartment and Commercial, Wall Fishing, Tap > Home > TV/Modem"4. Modem "Installation, Setup IE/Email, Customer Ed, TroubleShooting"5. Phone "Installation, Twisted Pair, Punch Block, Alarm tie in"6. Proper Levels "Splitter Configs, Levels"e 7. Prep for the 3 Tests8. Service/Trouble Calls "Service related issues, macro-blocking, modems offline, slow speeds"Now this course would have to be tailored for each system, Comcast, Time W, and Cox. Since each is different with its specs you would have to get with each MSO for advise.The ways its done now is that most pay a trainer to ride around with hand picked jobs. You could ride with me and learn something different then another tech or nothing at all. Most guys who train have the 1000-1500 a week in there head and want to be routed so they get paid. Satellite installers ride around with another tech to learn. The only true training techs get is from MSO's they invest heavily in training new guys. All the Prime have delt with throw you out there and hope you don't f-somethingup. Or invest a day or two and heres your route, call your supervisor. Now we have the licensing issue. Why start a company when in the next few years MSO's are going to be forced to go Employee based. Ether by choice or by the Obama Administration crack down.
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