my wifes car tire was loosing air she took it to sears tire center to get it looked at.. their service tech told her he didnt find anything wrong with it.. so she went to les schwab.. their tech said it was a cracked rim (custom 17 inch rim and discontinued) and they could not get a new one so after they quoted her a $1700 price for new wheels and tires i told her to come home and see if I could find a matching wheel and go from there.. well when she got home i realized that they sold her two new tires and mounted one on the cracked rim!!!!~!! for $300 so i went to les schwab and talked to a tech there and explained to him the situation that we cant afford the $1700 for new wheels and tires and he reassured me just like the guy that sold the tires to my wife that we can have a full refund if we would like!! so i took the orignal wheels from the car and had new tires put on them and installed from another tire company.. then took the other tires back to les schwab to get a refund.. what a fucking joke!!!! the manger had the tech that sold the tires to my wife come over and explain what he told my wife that ""if we could not find a matching wheel we could bring the tires back and get a full refund.. after that the manager said they have a no refund policy.. but i was like wait a minute your tech just said in front of us what he told my wife???? and the manager said she told the tech to mount the tires anyway.. then i asked if they mount tires to a cracked rim?? the manager said no!!!! and i replied.. because of a liability issue ?? and he said yes!! so then i asked why did his tech mount the tire on a cracked rim?? again he replied because my wife told him to........................ so anyways i asked the manager to work with me.. he said NO!!! i replied if i cant go through you i will around you!!! your option????? he replied good luck corporate wont help you either!!!!! sorry its so long but im pissed and out $300 tuesday morning im calling their corporate office and getting my money back and i hope the manager gets fired!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
les schwab tire comp sucks....
Member #: 52647
Registered: 5/22/2007
Posted:
538
Occupation:
satellite installer
Location:
albany or
Personal:
mid 40s
Experience:
~25 years
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