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Re: DTV customers switch to Cable within days afte

Must be an east coast thing where you are either trained as an "installer" or as a "repair" tech.  The installer doesn't need to have any troubleshooting skills, just needs to know how to run cable and hook things up.  Call dispatch to see if the equipment came online or not.  If not, then an inhouse "repair" tech needs to come out.  The repair guy knows levels and troubleshooting, but couldn't route a homerun or do a wallfish to save his life.

Here in the west ... As a tech, if you're installing it and run into trouble, you fix the problem back to the tap.  If the problem is coming off the tap, you turn it over to maintainance to fix it, then follow up with the sub in 3 or 4 days.

I just find it mind bending that there are techs out east, either installing or repairing that are not wanting to learn the other side of the job.  The more you know about "how" to put it in, troubleshoot it, and fix it ...the more valuable you are to the company.

Go figure.
This is CABL.com posting #281949. Tiny Link: cabl.co/mblvJ
Posted in reply to: Re: DTV customers switch to Cable within days afte by hookman 81
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