Everybody always trying to talk about a lawsuit. I am not sure what paper he is talking about but it is true the phone line does play a part in showing what the customer is watching. It does not release any personal info about the customer only the channel they are watching. There is a place somewhere online (I think) that the customer can opt out if they choose to do so. There is absolutley no legal recourse here.
This is CABL.com posting #281216. Tiny Link: cabl.co/mbljU