Has anyone ever heard of a cable company hitting an installation contractor with a chargeback for a repeat call due to bad equipment? If the cable company supplies the equipment (usually refurbished) and the contractor installs it, and it works fine at installation but sometime within 30 days the converter/modem goes bad and no longer works, they charge that as a repeat call and charge a chargeback? Also, getting hit with down/cut drops, if we install then the drop gets cut or knocked down within 30 days from install, that's a chargeback for a repeat call?!?!?
Anyone ever heard of this, are all cable companies doing this?
Chargebacks for Bad Equipment?
Member #: 58113
Registered: 3/24/2008
Posted:
1
Name:
Carol Menke
Name:
Carol Menke
Company:
Innovative Fiber Technologies
Occupation:
Program Control
Location:
Forsyth, GA
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