Toast,
Most cable MSOs have two different definitions.
A level 2 field tech would be an installer or repair person trained for digital video and modem internet. (level 3 adds phone)
A level 2 call center tech would be either a coach or supervisor of a "tech support" person.
Hope that helps.
Re: Does anyone know what a 'Level 2 Tech' is???
Member #: 35888
Registered: 2/1/2005
Posted:
1013
Occupation:
Poor Driven Cable Worker
Location:
Planet Earth
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