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Re: Im Confused!

I can’t recall a time when this was not the case. 15 years ago, pulling a service route for Comcast. Each tech was doing 25 trouble calls a day. This was before high def, modems, or Voip. I can’t imagine what it’s like now. We would explain to management that with this workload, we could drive to the customer’s home, listen to their complaint, and then say thank you, but I have another appointment to make. And what would management say? Well you know we need to take care of the customer. So my point is that this is nothing new. Just a younger face, spitting out the same preprogrammed response without even listening to what you said.

Welcome to the bastard child of utilities, The Cable World.
This is CABL.com posting #198753. Tiny Link: cabl.co/mZRR
Posted in reply to: Re: Im Confused! by vegassatellite
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