Sounds like charter except that they outsourced our dispatch for telephony to India. You have to call them to install the MTA, then call them again to port the number and wait for them to call you back. 3 sepearate calls to India per install and if anything goes wrong, you are screwed since they can't deviate from their script.
This is CABL.com posting #194267. Tiny Link: cabl.co/mYHv