i'm not sure you agreed with me or not, but i agree with you. when my shop tells me "we've been there x number of times, we told them you are a first rate installer that knows your stuff i tell them "well, they'll be disappointed when i show up" i'm only partially kidding. if they want competence they've got it. if they want someone to bow and scrape...........well my bow-and-scraper got broke.
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