So this customer has been told 5 times already that he needs to buy a DPP44 and he keeps scheduling DiSH to come out? Sounds like someone wants a free switch and is hoping he'll eventually get a tech who will put one in. I would be more pissed at this customer than at DiSH. He knows he needs a DPP44 and he hasn't bought one yet from DiSH.
This is CABL.com posting #178046. Tiny Link: cabl.co/mUtS