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Re: TOA/ETA system... feedback anyone?

I don't think the techs should be charged back for late appointments. What about traffic or a older customer who u spend alot more time with so they understand the remote and how that HD DVR works. Plus, how do they figure how long a particular task will take. Did they follow around the top techs or the newbs. Or are they figuring it according to the points (kinda like DTV does). I think it could be something that could really help a tech out, so he's not on the phone all the time.
This is CABL.com posting #177201. Tiny Link: cabl.co/mUgf
Posted in reply to: Re: TOA/ETA system... feedback anyone? by Splicer Life 4me
There is 1 reply to this message
Re: TOA/ETA system... feedback anyone? lostintx 10/15/2006 12:30:00 AM