You will never get around it. We were told to use the IPTV to disable the phoneline so they couldnt ping it. This is a farce. As the non responder sh*t got so out of hand that I started taking pictures of the test screen showing that my phone line was connected. Behold this week, I prove to them that their reports are WRONG. I had a rough week of work due to getting married a few weeks ago, so my jobs where light needless to say.....anyways.....I show 4 receivers as flagged to phones....4 receievers came back non responders...... I prove this point today with pictures of the screens and access cards...this is the response I got...
The report is based on whether or not a box responded, not whether or not we hooked a phone line to it. There could be plenty of reasons why a box failed to respond even if hooked to a phone line. Perhaps the customer had DSL service and we didn't filter the lines for instance. If I start a policy based on pictures of phone lines, I'll have to allow it for all. We as a company get backcharged based on whether a receiver responds or not and this is the same policy that we've passed along to the contractors. I know you don't like it, but it's as fair as I can get it.
Re: non-responders dtv
Member #: 48329
Registered: 9/9/2006
Posted:
2
Name:
David
Company:
Elite Installs, LLC
Occupation:
Senior Technician, Owner
Location:
Whitehall, PA
There is 1 reply to this message
