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Re: Charge backs?

The company i work for contracting Dish used to have a 90 day policy now they want to charge us back for anything up to a year.. Meaning if i go on a trouble call to fix something i have to guarantee it to work for a year. Same with upgrades. I can understand new installs but trouble calls and upgrades i don't. And i do agree fix it right the first time, but when you have a customer who hits the dish or kids that hit it or even (not so bright) customers that can't use the remote or turn their tv2 on the wrong channel on a dual tunner install then that's not understandable..
This is CABL.com posting #170495. Tiny Link: cabl.co/mSv5
Posted in reply to: Re: Charge backs? by SATMAN/MEMPHIS
There is 1 reply to this message
Re: Charge backs? whip 6/21/2006 2:22:00 PM