Create your free account now! Sign up

Re: Hold times

Not a bad idea you got there. I think I'll give that one a try this year :)

We're lucky that we have an ARU (automated phone system) to close jobs out on. Can even add/remove boxes from customer accounts. The only thing we CAN'T do is add/remove modems or telephony boxes.

I got tired of the on-hold time a long time ago. Now I just close damn-near everything out on the automated phone. Yea.... it splits the W/O and creates a duplicate sometimes in the computer, but dispatch closes the duplicates out when I log-out for the night.

I hope one day everything can be done over an automated phone system, that way dispatch can thin out some of the "Retard Squad" that always seems to answer my calls.
This is CABL.com posting #161226. Tiny Link: cabl.co/mP6A
Posted in reply to: Re: Hold times by jimcarrey
There are 0 replies to this message