diddler's right
Best Practice: At least two attempts should be made to contact the customer with at least 25 percent of the time window between attempts before a job should be considered a "Not Home". For example, a job designated as an 0800-1100 will require two attempts with at least 45 minutes between attempts before the job can be qualified as a non-complete. If the job is an 0800-1600, the attempts should have two hours between them since the timeframe is eight hours long.
Elaboration: Two attempts provide the minimum acceptable standard for trying to contact the customer. The time between attempts is important since two attempts spaced minutes apart really counts as a single attempt.
Of course, you will be contacting the customer as many times as the MSO requires, but at least two attempts should be made with 25 percent of the time window between attempts: 2 hours - 30 minutes between attempts, 3 hours - 45 minutes, 4 hours - 1 hour, etc.
The question of course is "How many attempts is reasonable?". We want to complete the call, but then again do not want to waste time. Door tagging, identification, etc. is yet another BP.
Re: Best Practice # 80
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