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Comcast demanding primes to purchase return device

Comcast is claiming that when the box driver is down it is necessary for the technician to get a return path reading. They say if the return path is not clear the boxes will not take to the account. This is all new info to me, and feel this is just a major added exspence. As you all Know Comcast prices are by far the lowest around. Any information about the above return will be greatly helpful so we can prove to Comcast that this is not needed.
This is CABL.com posting #115412. Tiny Link: cabl.co/mEbE
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