Telecom Field Manager
Full-time Employee
Minnesota
Minneapolis
Starts
Direct Hire
Pay
The salary will be discussed during interview
Qualifications
Must have prior telecom Supervision Experience - Minimum 2 years of I&R experience. Must live in local market area. Must have experience running a crew. Must have extensive knowledge in the telecommunications industry and contracting side of the business desired. Must be detail oriented. Must have knowledge with equipment used. Must have Fiber and Copper background.
Other Requirements
Resume Required
Job Description
This position is responsible for overseeing daily field operations, managing technicians and subcontractors, ensuring quality workmanship, maintaining safety standards, and delivering exceptional customer service.
Key Responsibilities
Manage and support fiber optic installation and repair operations for residential and commercial customers.
Lead, coach, and develop field technicians to ensure high performance, quality, and productivity.
Monitor operational metrics, customer satisfaction, and project completion goals.
Conduct field audits, quality inspections, safety observations, and performance reviews.
Coordinate scheduling, staffing, inventory, and workforce planning.
Resolve customer escalations and operational challenges in a professional and timely manner.
Qualifications
Minimum 2-5 years of telecommunications experience preferably with leadership experience.
Strong background in fiber optic installations, repairs, troubleshooting, and construction practices.
Experience supporting both residential and commercial telecommunications services.
Proven ability to manage teams, schedules, and operational performance.
Strong communication, leadership, and organizational skills.
Valid driver's license and ability to travel within the market as needed.
Work Schedule
This position is expected to work a minimum of five days per week, with flexibility to work five to seven days per week when business demands require additional support. Availability during evenings, weekends, and emergency situations may be required.
Key Responsibilities
Manage and support fiber optic installation and repair operations for residential and commercial customers.
Lead, coach, and develop field technicians to ensure high performance, quality, and productivity.
Monitor operational metrics, customer satisfaction, and project completion goals.
Conduct field audits, quality inspections, safety observations, and performance reviews.
Coordinate scheduling, staffing, inventory, and workforce planning.
Resolve customer escalations and operational challenges in a professional and timely manner.
Qualifications
Minimum 2-5 years of telecommunications experience preferably with leadership experience.
Strong background in fiber optic installations, repairs, troubleshooting, and construction practices.
Experience supporting both residential and commercial telecommunications services.
Proven ability to manage teams, schedules, and operational performance.
Strong communication, leadership, and organizational skills.
Valid driver's license and ability to travel within the market as needed.
Work Schedule
This position is expected to work a minimum of five days per week, with flexibility to work five to seven days per week when business demands require additional support. Availability during evenings, weekends, and emergency situations may be required.
Contact
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About Us
GridSource is a proud supporter of our U.S. military, veterans, and their families - Thank You for Your Service! Active military, transitioning service members, and veterans are strongly encouraged to apply. GridSource strives to hire, recruit, and promote associates without regard to race, color, gender, religion, national origin, disability, sexual orientation, or veteran's status. GridSource is an Affirmative Action Equal Opportunity Employer. GridSource will make reasonable accommodations in compliance with the Americans with Disabilities Act.
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