Field Technician
Full-time Employee
Maryland
Starts
As Soon As Possible
Qualifications
See Job Description
Other Requirements
See Job Description
Job Description
Job Purpose/ Summary:
Primary focus will be On-The-Job (OJT) training for maintaining data networks that provide wired and wireless connectivity along with video and voice services to the end user.
Job Duties/ Responsibilities:
Audit the systems in place on a weekly basis.
Keep documentation updated as network changes are made.
OJT to process work orders in a timely manner.
OJT to monitor system performance and customer complaints.
OJT to interact with the end users to identify any potential problems.
OJT to assist any users with problems or questions.
Provide excellent customer experience while maintaining a safe work environment.
Ensure that the highest quality of service is provided to promote superior customer satisfaction.
Adhere to company safety guidelines and requirements.
All other assigned duties and responsibilities not otherwise listed above.
Requirements
Education:
High School diploma or equivalent.
Experience:
Exposure to networking concepts and environments.
Licenses, Certifications, and Screenings:
Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal and MVR checks.
Must have a valid driver's license with a clean driving record and up-to-date vehicle insurance.
Must pass annual criminal and MVR checks.
Upon hire and in the event of a work accident, must pass drug screen.
Knowledge:
Knowledge or interest to learn Internet networking concepts and the related tools, including LAN/WAN/WLAN.
Ability to book own travel and complete electronic expense reports using online systems.
Personal Attributes:
Strong interpersonal, and oral and written communication skills.
Must be technical, detail oriented, and customer focused.
Demonstrated ability to work in a fast-paced environment and meet goals.
Demonstrated ability to analyze and solve problems, and to offer possible solutions to improve overall efficiency and effectiveness.
Highly organized self-starter who handles challenges, volumes of work, and pressure well.
Ability to perform well in a team environment, including sharing information and assisting others.
Work Environment:
Possibility to be on-call 24/7 during a standard on-call rotation. When on-call must respond within 60 minutes of being called.
Available to work some weekends and/or evening hours.
Available to travel locally, not to exceed 50%.
Ability to lift, push, and/or carry up to 50 pounds and move up to 75 pounds without assistance.
Ability to see and distinguish colors, read small print, and hear and recognize audible signals.
Ability to work at heights, off a ladder, and in confined spaces.
Ability to frequently bend, climb, squat, reach, kneel, balance, and crawl.
Ability to ascend or descend ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
Seizing, holding, grasping, turning, or otherwise working with hand(s).
Lift hands frequently to reach above, below or at shoulder level.
Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides up to 70lbs.
Sitting for long periods of time may be required.
Exposure to noise, fumes, electrical energy, and inclement weather conditions.
Primary focus will be On-The-Job (OJT) training for maintaining data networks that provide wired and wireless connectivity along with video and voice services to the end user.
Job Duties/ Responsibilities:
Audit the systems in place on a weekly basis.
Keep documentation updated as network changes are made.
OJT to process work orders in a timely manner.
OJT to monitor system performance and customer complaints.
OJT to interact with the end users to identify any potential problems.
OJT to assist any users with problems or questions.
Provide excellent customer experience while maintaining a safe work environment.
Ensure that the highest quality of service is provided to promote superior customer satisfaction.
Adhere to company safety guidelines and requirements.
All other assigned duties and responsibilities not otherwise listed above.
Requirements
Education:
High School diploma or equivalent.
Experience:
Exposure to networking concepts and environments.
Licenses, Certifications, and Screenings:
Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal and MVR checks.
Must have a valid driver's license with a clean driving record and up-to-date vehicle insurance.
Must pass annual criminal and MVR checks.
Upon hire and in the event of a work accident, must pass drug screen.
Knowledge:
Knowledge or interest to learn Internet networking concepts and the related tools, including LAN/WAN/WLAN.
Ability to book own travel and complete electronic expense reports using online systems.
Personal Attributes:
Strong interpersonal, and oral and written communication skills.
Must be technical, detail oriented, and customer focused.
Demonstrated ability to work in a fast-paced environment and meet goals.
Demonstrated ability to analyze and solve problems, and to offer possible solutions to improve overall efficiency and effectiveness.
Highly organized self-starter who handles challenges, volumes of work, and pressure well.
Ability to perform well in a team environment, including sharing information and assisting others.
Work Environment:
Possibility to be on-call 24/7 during a standard on-call rotation. When on-call must respond within 60 minutes of being called.
Available to work some weekends and/or evening hours.
Available to travel locally, not to exceed 50%.
Ability to lift, push, and/or carry up to 50 pounds and move up to 75 pounds without assistance.
Ability to see and distinguish colors, read small print, and hear and recognize audible signals.
Ability to work at heights, off a ladder, and in confined spaces.
Ability to frequently bend, climb, squat, reach, kneel, balance, and crawl.
Ability to ascend or descend ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
Seizing, holding, grasping, turning, or otherwise working with hand(s).
Lift hands frequently to reach above, below or at shoulder level.
Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides up to 70lbs.
Sitting for long periods of time may be required.
Exposure to noise, fumes, electrical energy, and inclement weather conditions.
Contact
Randy Menken, Sr HR Business Partner
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About Us
We give end users THE CONNECTED LIFE EXPERIENCE® – the SEAMLESS, EFFORTLESS, AND ROBUST CONNECTIVITY EXPERIENCE they expect, and shows property owners how to BREAK THE BOUNDS OF UNINSPIRED CONNECTIVITY to increase revenue, improve customer and resident satisfaction and ultimately increase the value of their property.
We offer complete guest, resident and customer internet and connectivity solutions, including enterprise-class software, network design, engineering, professional services, ongoing maintenance, network monitoring, multi-lingual support, revenue reporting and authentication tracking.
We currently serve over 3,600 customers globally—comprised of over 1 million guest rooms and apartment units—across multiple industries including hospitality, student housing, multifamily and senior living.
In 2020 we launched the Connected Life Platform™— a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience. Connected Life Platform™ offers property and venue owners a wide range of opportunities to leverage the latest advancements in wireless connectivity including 5G, Wi-Fi 6, Wi-Fi Certified Passpoint®, and next-generation IoT. The Connected Life Platform™ Provides a single integrated network management plane for delivering fully managed solutions that optimize your guests’, residents’, and customers’ Connected Life Experience®.
We offer complete guest, resident and customer internet and connectivity solutions, including enterprise-class software, network design, engineering, professional services, ongoing maintenance, network monitoring, multi-lingual support, revenue reporting and authentication tracking.
We currently serve over 3,600 customers globally—comprised of over 1 million guest rooms and apartment units—across multiple industries including hospitality, student housing, multifamily and senior living.
In 2020 we launched the Connected Life Platform™— a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience. Connected Life Platform™ offers property and venue owners a wide range of opportunities to leverage the latest advancements in wireless connectivity including 5G, Wi-Fi 6, Wi-Fi Certified Passpoint®, and next-generation IoT. The Connected Life Platform™ Provides a single integrated network management plane for delivering fully managed solutions that optimize your guests’, residents’, and customers’ Connected Life Experience®.
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expires
job listing #121026 •
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