Field Services Supervisor

• Home
• Jobs
• Telco/DSL Installers

Experience in copper/and or fiber installation, experience in Outlook, Excel, PowerPoint, Ability to prioritize tasks and delegate when appropriate, prior telecom experience

Excellent written and verbal skills, ability to manage time effectively, stong analytical and problem solving skills

*Must comply with project metric/objectives around Service Installation Root Cause Analysis (RCA) and provide a daily RCA report ffor
technician’s non-compliance to customer operations group and Triage Partners CA, LLC Area Manager.
*Maintain team’s production metrics to meet or exceed company standards.
*Comply with company follow-up process and maintain good working relationships with customer’s in-house management team.
*Must reduce referral metric by allocating all jobs to follow-up process.
*Must acknowledge escalations within 2 hours and resolve before 48 hours.
*Must comply with EOD Policy and procedure.
*Required to report call outs, timekeeping errors, and other discrepancies daily.
*Must acknowledge Customer Complaint within 24 hours of report.
*Responsible for reviewing and authorizing hourly timecards for non-exempt team members weekly and approving time off requests for
team members when submitted.
*Review daily production management reports, warehouse, and meeting times and must be approved daily. All payroll/billing discrepancies
must be reviewed, investigated, and approved within 24 hours of receipt.
*Manage and reduce team member(s) overtime daily.
*Perform a minimum five (5) quality field inspections per week. Required to track all quality field inspections performed and submit weekly.
*Must perform one (1) safety and inventory truck inspection per Field Service Technician per month.
*Complete required reports for accidents, injuries, and/or damage claims for Technicians in the field and collaborate with the Safety
Compliance Manager during injury investigations.
*Ensure training and safety requirements are met per Triage Partners Safety Policy, OSHA Regulations, and California State Safety
Requirements and host bi-weekly safety meetings for direct reports.

Vicki Varallo 727-589-7779
Email

---

listed 10.15.24 • expires 01.13.25