Lead Field Operations Technician
Full-time Employee
New Mexico
Albuquerque
Job Description
Lead Field Operations Technician
We are seeking a dedicated and skilled Field Operations Technician specialized in fiber optics to join our team in Albuquerque, New Mexico. The Lead Field Operations Technician will lead a team of field technicians and be responsible for installing, maintaining, and repairing fiber optic network systems. This role involves working outdoors, often in challenging weather conditions, and requires a high level of technical expertise and attention to detail.
About Ezee Fiber
Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.
Key Responsibilities
Lead a team of field technicians to test, repair and splice fiber optic cables to ensure proper functioning of network infrastructure.
Perform maintenance and repairs on existing fiber optic connections, including troubleshooting and resolving any issues that arise.
Conduct site surveys to assess the feasibility of fiber optic installations and identify potential obstacles or hazards.
Collaborate with engineering and design teams to develop efficient network layouts and configurations.
Adhere to industry standards and regulations for fiber optic installation and maintenance, ensuring compliance with safety protocols.
Coach and evaluate performance of field staff.
Coordinate scheduling to ensure adequate staffing.
Keep detailed records of all repairs, and maintenance activities, including documenting any changes made to network configurations.
Provide technical support and guidance to other team members as needed.
Respond promptly to service calls and emergencies, addressing issues in a timely and efficient manner.
Utilize specialized tools and equipment, such as fusion splicers, light meters and OTDRs, to perform fiber optic tasks accurately and effectively.
Stay informed about advancements in fiber optic technology and industry best practices, participating in ongoing training and professional development opportunities.
Perform various field technician duties as needed.
Perform other duties not listed here, as they arise, and as they are assigned to you.
Available to work nights, weekends, and on-call shifts as needed.
Qualifications
High school diploma or equivalent with 2-5 years of experience.
Technical certifications or training in fiber optics preferred
Proven experience working with fiber optic networks, including installation, splicing, and testing.
Familiarity with industry standards and regulations for fiber optic infrastructure.
Strong problem-solving skills and ability to troubleshoot network issues effectively.
Excellent communication and interpersonal skills, with the ability to work well independently and as part of a team.
Physical stamina and dexterity to perform tasks in outdoor environments and at elevated heights.
Valid driver's license and clean driving record.
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Pay & Benefits
Competitive compensation package
Health, Dental and Vision insurance
401k match
Paid time off and other generous benefit programs
Apply at https://jobapply.page.link/5dSvi
We are seeking a dedicated and skilled Field Operations Technician specialized in fiber optics to join our team in Albuquerque, New Mexico. The Lead Field Operations Technician will lead a team of field technicians and be responsible for installing, maintaining, and repairing fiber optic network systems. This role involves working outdoors, often in challenging weather conditions, and requires a high level of technical expertise and attention to detail.
About Ezee Fiber
Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.
Key Responsibilities
Lead a team of field technicians to test, repair and splice fiber optic cables to ensure proper functioning of network infrastructure.
Perform maintenance and repairs on existing fiber optic connections, including troubleshooting and resolving any issues that arise.
Conduct site surveys to assess the feasibility of fiber optic installations and identify potential obstacles or hazards.
Collaborate with engineering and design teams to develop efficient network layouts and configurations.
Adhere to industry standards and regulations for fiber optic installation and maintenance, ensuring compliance with safety protocols.
Coach and evaluate performance of field staff.
Coordinate scheduling to ensure adequate staffing.
Keep detailed records of all repairs, and maintenance activities, including documenting any changes made to network configurations.
Provide technical support and guidance to other team members as needed.
Respond promptly to service calls and emergencies, addressing issues in a timely and efficient manner.
Utilize specialized tools and equipment, such as fusion splicers, light meters and OTDRs, to perform fiber optic tasks accurately and effectively.
Stay informed about advancements in fiber optic technology and industry best practices, participating in ongoing training and professional development opportunities.
Perform various field technician duties as needed.
Perform other duties not listed here, as they arise, and as they are assigned to you.
Available to work nights, weekends, and on-call shifts as needed.
Qualifications
High school diploma or equivalent with 2-5 years of experience.
Technical certifications or training in fiber optics preferred
Proven experience working with fiber optic networks, including installation, splicing, and testing.
Familiarity with industry standards and regulations for fiber optic infrastructure.
Strong problem-solving skills and ability to troubleshoot network issues effectively.
Excellent communication and interpersonal skills, with the ability to work well independently and as part of a team.
Physical stamina and dexterity to perform tasks in outdoor environments and at elevated heights.
Valid driver's license and clean driving record.
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Pay & Benefits
Competitive compensation package
Health, Dental and Vision insurance
401k match
Paid time off and other generous benefit programs
Apply at https://jobapply.page.link/5dSvi
Contact
Sharneka Green
https://jobapply.page.link/5dSvi
https://jobapply.page.link/5dSvi
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About Us
About Ezee Fiber
Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.
Learn more about us at www.ezeefiber.com
Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.
Learn more about us at www.ezeefiber.com
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