Fulfillment Field Manager
Independent Contractor
Louisiana
New Orleans & Baton Rouge
Oklahoma
Pryor & Oklahoma City
Starts
As soon as possible
Pay
Salary Negotiable
Qualifications
Management experience
Job Description
The Field Manager is responsible for managing day-to-day field operations for his/her assigned team of technicians. Some of the core responsibilities include managing route efficiencies, mentoring & up-training field technicians, and maintaining metrics for assigned team. The Field Supervisor is expected to uphold principles including integrity, quality, teamwork, a good attitude and customer experience at all times.
Responsibilities:
This position is responsible for the following tasks:
•Supervising field technicians and other individuals or groups.
•Developing and promoting a team atmosphere and ensuring the proper support is provided to each technician within the operation.
•Manage and uphold the number of routes that are required.
•Managing day-to-day field operations, communicating with other members of support team, resolving issues and ensuring all technicians are out of the field in a timey manner.
•Managing and investigating customer complaints and damages. This may include contacting the customer, responding to emails, resolving issue and if necessary working with general contractor on repairs.
•Ensuring that all members are in compliance with all field related performance metrics.
•Enforce safety practices are being followed.
•Will be responsible for assisting with the ongoing training of all install technicians. This includes training of new services, improving efficiencies, up-training on existing products and services etc. Continued training is an important factor for success in the market. All technicians must be knowledgeable on new and existing products.
Requirements:
•High school graduate or equivalent preferred.
•SCTE or NCTI Membership and/or Certificate are preferred.
•Previous leadership experience in cable or related industry preferred.
•Must be local to the area.
•Must have your own vehicle.
•A minimum of 2 year cable or related industry experience required.
•Ability to use personal computer and software applications (i.e. word processing, spreadsheets, web-based applications, and email)
•Ability to prioritize and organize and multi-task effectively.
•Must present a positive, professional image to technicians, customers, and clients in all interactions.
Responsibilities:
This position is responsible for the following tasks:
•Supervising field technicians and other individuals or groups.
•Developing and promoting a team atmosphere and ensuring the proper support is provided to each technician within the operation.
•Manage and uphold the number of routes that are required.
•Managing day-to-day field operations, communicating with other members of support team, resolving issues and ensuring all technicians are out of the field in a timey manner.
•Managing and investigating customer complaints and damages. This may include contacting the customer, responding to emails, resolving issue and if necessary working with general contractor on repairs.
•Ensuring that all members are in compliance with all field related performance metrics.
•Enforce safety practices are being followed.
•Will be responsible for assisting with the ongoing training of all install technicians. This includes training of new services, improving efficiencies, up-training on existing products and services etc. Continued training is an important factor for success in the market. All technicians must be knowledgeable on new and existing products.
Requirements:
•High school graduate or equivalent preferred.
•SCTE or NCTI Membership and/or Certificate are preferred.
•Previous leadership experience in cable or related industry preferred.
•Must be local to the area.
•Must have your own vehicle.
•A minimum of 2 year cable or related industry experience required.
•Ability to use personal computer and software applications (i.e. word processing, spreadsheets, web-based applications, and email)
•Ability to prioritize and organize and multi-task effectively.
•Must present a positive, professional image to technicians, customers, and clients in all interactions.
Contact
Natasha (text/call) at 404-437-8124, email:
Kelly (text/call) at 770-680-8197, email:
Kelly (text/call) at 770-680-8197, email:
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listed •
expires
job listing #116786 •
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