CABL Forum - Service Technicians

CHARTER COMMUNICATIONS - GILROY, CA

JOB SUMMARY:
Under general supervision, responsible for performing field technical work and servicing customer problems; trouble shooting, repair and maintenance of the Cable Television system.

ESSENTIAL FUNCTIONS OF THE POSITION
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.

Perform all duties of Installer I and II; respond to service calls; troubleshoot and make necessary repairs to improve customer picture quality and resolve related problems.

Monitor and repair signal leakage.

Maintain tools and converter inventory.

Maintain records including daily logs, gas sheets, etc as required.

Accurately complete in a timely manner, paperwork associated with each work order.

Clean, maintain, secure and stock assigned vehicle and equipment.

Troubleshoot and repair or replace any defective components from the tap to the connection of the customer’s equipment.

Replace defective or damaged tap plates.

Make necessary repairs and/or adjustments to comply with company and FCC standards.

Perform other duties as requested by supervisor.

PREFERRED QUALIFICATIONS:
A. Skills/Abilities and Knowledge
Ability to accurately measure distances, using tapes or other measuring devices
Ability to adhere to Local, Federal regulations and Company policies
Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to drive Company vehicle in a safe and responsible manner
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate appropriate computer or test equipment associated with position
Ability to perform job from high places (i.e. poles and roofs)
Ability to prioritize and organize effectively
Ability to read general system layouts from blue prints and system maps
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence and TV set converters
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment,
including gaffs, ladders, and fully loaded tool belts
Ability to work independently
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Knowledge of basic mathematics and electronics
Knowledge of cable television products and services
Knowledge of National Electric Code and National Electrical Safety Code
Vision ability: close vision, peripheral vision, and ability to adjust focus

B. Education
High School Diploma or equivalent
NCTI Installer-Technician Course or equivalent

C. Related Work Experience
Installer II - 6 months

D. Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards

WORKING CONDITIONS:
Exposure to dust, dirt, noise, insects, cleaning solutions.
Work outdoors in all kinds of weather and at all times of the day or night.
Work performed near power lines and electricity.
Work and travel in inclement weather.

Charter Communications is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.

Email resumes to: (-REDACTED-)
or Fax: 916-646-6157
Attn: Robert Fickel, Human Resources

Salary: Depends on Experience

INSTALLATION

CONSTRUCTION / TECH

OFFICE / OTHER

Service Technicians - Gilroy, CA