CABL Forum - Quality Control Technician

CHARTER COMMUNICATIONS - REDDING, CA

JOB SUMMARY:
Under general supervision, assist with quality control and audits for detection of illegal cable television installations.

ESSENTIAL FUNCTIONS OF THE POSITION
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork

Conduct field audits of taps; identify and disconnect any unauthorized connections

Maintain system security by auditing pedestal locks; reshape and starlock pedestals

Audit drops; provide all drop locations with tag numbers; maintain accurate records and reporting requirements

Monitor and coach Customer Service training sessions

Assist with quality control checks on technicians' work

Perform repairs to pedestals and lock boxes or other equipment damage from illegal connects

Perform other duties as requested by supervisor

PREFERRED QUALIFICATIONS:
A. Skills/Abilities and Knowledge
Ability to accurately measure distances, using tapes or other measuring devices
Ability to adhere to Local, Federal regulations and Company policies
Ability to carry, climb and operate extension ladder (approx. 28 ft high and 75 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to drive Company vehicle in a safe and responsible manner
Ability to operate appropriate computer or test equipment associated with position
Ability to perform job from high places (i.e. poles and roofs)
Ability to prioritize and organize effectively
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence and TV set converters
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to work at height exceeding 20 feet
Ability to work independently
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Knowledge and ability to use the following office equipment: computer, telephone, copier, fax, calculator, stapler, and send and receive e-mail
Knowledge of basic mathematics and electronics
Vision ability: close vision, peripheral vision, and ability to adjust focus

B. Education
High School Diploma or equivalent

C. Related Work Experience
CATV technical work experience - 1 year

D. Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards

WORKING CONDITIONS:
Exposure to dust, dirt, noise, insects, cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work and travel in inclement weather

Charter Communications is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.

Please email resumes to:
(-REDACTED-)
or fax to 916-646-6157

INSTALLATION

CONSTRUCTION / TECH

OFFICE / OTHER

Quality Control Technician - Redding, CA