Massachusetts cable subs complained about fees, so the State Attorney General settled a lawsuit against Comcast for deceptively failing to disclose the full contract terms in it's sales adv. Fees that typically increased monthly bills by 40% above the advertised price and that customers were forced to pay up to $240 to cancel the contracts. Comcast agreed to change its practices and pay $700,000 in refunds and cancel debts for more than 20,000 subs. Now this was just in Massachusetts, just think what's going on in the other MSO's regions. Competition will weed out the greedy MSO's and Verizon loves stories like this.
MSO forget it's the customers that keeps them afloat in the business world, hoever before they react to customer complaints...they will either merge, sell out or joint venture with a communication co.
MicroMan: Way to go...Massachusetts State Attorney General...hit em hard in their pocket books.
Beating down MSO cable fees
Member #: 2039
Registered: 1996-2001
Posted:
1090
Name:
MicroMan
Name:
Gary E. Ogden
Company:
Micro Network Svc Grp
Occupation:
Coax-Copper-Fiber-
Location:
Domestic-International
Personal:
Experience:
~59 years
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