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False NPS ratings AT&T/DTV by threatening tech

AT&T/DTV and Mastec have a system in place for increasing NPS ratings that causes technicians to beg customers for a 9 or 10 lest they lose money from their paycheck or worse yet, their job. Customers who would otherwise give AT&T/DTV a low rating because of deceptive marketing, poor customer service, and high rates are convinced the NPS question is referring to the technicians performance, and is not about satisfaction with AT&T/DTV. If technicians are unable to attain a favorable rating by using these tactics, they are penalized a rate financially for EVERY job they complete in a given month, not just the failed surveys. This practice is malevolent, and potential customers are being deceived by these falsified numbers. We have enormous amounts of documentation proving this extortion. The same processes are in place for many of the "performance metrics" utilized, each is distorted and manipulated often to favor AT&T/DTV and Mastec financially.
This is CABL.com posting #376764. Tiny Link: cabl.co/mbKa0
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Re: False NPS ratings AT&T/DTV by threatening Cable_man 6/22/2018 6:25:09 PM