I found that DISH has firmly established an US VS THEM mentality when it comes to their technicians. Forgot to put a sticker on the remote, backcharge. Customer changed TV sets and can't get pic on new one, charge the tech. The list goes on and on. I've done DISH and now do DirecTV. While DirecTV pays less, I find that they just let me work and stay off my back. Their RIO app on their phone lets you close work orders, add line items, etc. fairly easily so I rarely call people.
There was a time when I would have said that DirecTV techs were idiots for not installing DISH instead. Now with SWM and no funky equipment setups such as two-room receivers, fake receivers (Joeys), etc., customers understand the technicals pretty easy and you get to just go on without having to go through some thoroughly complicated explanation about why they can only watch 3 live shows at once on their 4 room setup.
Re: Tell me your experience working with the dish
Member #: 40846
Registered: 9/19/2005
Posted:
1493
Name:
Duane Vick
Name:
Duane Vick
Company:
Self-Employed
Occupation:
Installer
Location:
Phoenix AZ
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