If you are in a system with access to Work Force Express (WFX) you should get the technicians trained to close out their work on their phone / laptop whenever they can - only call Dispatch when needed. Not only will this reduce hold times but it may give you an opportunity to re-size your Dispatch department.
Re: Managers
Member #: 39086
Registered: 7/6/2005
Posted:
25
Name:
Al Morton
Name:
Al Morton
Occupation:
Cable Management
Location:
California
Personal:
late 60s
Experience:
~28 years
There is 1 reply to this message
