Thanks, this confirms my suspicions after a very rude conversation with Angelique @ Channel Choice
Won't get into details but it did not seem like it was the way business should be done. So now I am considering applying directly through ADT to become a retailer if anyone knows anything about that please PM me - and I have a local satellite company that is DISH authorized I might sell a couple backup Dish units until some of my other problems get straightened out.
This is CABL.com posting #331068. Tiny Link: cabl.co/mbyhY