It's good that you got it going again, but two comments:
1) DMZ is overkill, in this case. Just forward the 3-4 ports and possibly change the MTU parameter.
2) Did your troubleshooting include going to the PS3's native browser to test connectivity? That would have given you a hint if the issue was IP port or address based.
I also agree with yankee1, and thought your response naive. Since when do "your customers" take care of you? Anything goes wrong with that gaming system and it's on your head, and no one will care if you were just trying to be a nice guy. Last one who touches it, is it.
Re: Playstation gaming issues
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