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Re: CSR's....Do they have ANY brains?

My Fiance' worked as a CSR for Comcast. She quit because of all the BS. They were told to keep their handle-times to less than 2 minutes AND within that 2 minutes, they're supposed to fix the customer's problem and thry to upgrade them on something. I know my girl got yelled at a coulple times for long calls because of stupid customers arguinig that the TV is not unplugged when in the end, it was. I understand why some CSR's roll a truck for dumb shit...just to get the call overwith and under two minutes.
This is CABL.com posting #320183. Tiny Link: cabl.co/mbvsp
Posted in reply to: Re: CSR's....Do they have ANY brains? by mid_span_lover
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