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Chargebacks

See a disturbing trend gearing back up as Cable companies have subscriber lossses which is he subject of chargebacks to the sales contractor. How do you handle them and account for them (ie holdbacks etc.)  Have always gone by rule of no chargeback UNLESS misrepresentation by the rep. but see that is going the way of horse and buggy. Have been told recently by one of MSO's I work for that chargebacks within first 90 days will be implemented but they don't chargeback on up to first 20% of churn. Since the old standby was that retaining 75% was the standard it appears that with a 20% level in the worst economic times since great depression that we will get hit monthly. Oh, by the way did I mention that the 20% rule is not in contract and that regional guy says trust me BUT he won't put it in writing? Sounds like the "bad old times" are upon us!
bk
This is CABL.com posting #316691. Tiny Link: cabl.co/mbux5
There is 1 reply to this message
Re: Chargebacks PICSolutions 11/14/2010 11:56:57 AM