So an operations manager and two supervisors all were involved in what most likely amounts to about a $12 service call (the field technicians cut), that took over two hours.
That equates to a whopping $2 per hour/per man in revenue!
Just shows you the money in cable now!
And they are bragging about it on their site!
WOW!!!!
So if you reverse engineer the math, one lowly service tech would of taken about 6 hours to perform the same tasks as those three, and then would of pocketed an amazing 12 bucks or so! That is if we assume this same technician had an ability that matched the three superior ranking individuals that did the work. Obviously they must be highly trained, in order to be elevated to their existing positions, so we can only hope our hypothetical lowly technician is at least as competent, and therefore able to complete the task in an equally "expedient" manner.
$2/Hr
Welcome to cable TV in 2010
;)
"Amtec's Technicians Rule!
January 14, 2010 — Even when servicing the company's own employees, Amtec Technicians shine.
Two recent home installations for Amtec employees of the corporate office have produced glowing commendations for Technicians operating from the Delray Beach project location.
Ms. Iveth A. took the time to report the experience she had with our field staff. A similar experience was reported by the company's CEO, with Eric and his supervisor Luis during her home installation of CDV.
Iveth related her story: She and her family moved in mid-December to a larger home in Boca Raton wherein a homeowners' association provides cable TV. She was surprised to learn that in that area Comcast uses inhouse technicians, not contractors. After the service was installed, the channel lineup provided by the association was basic cable but even on a brand new flat screen TV the image was blurry. In addition, she had signed up for internet service, which kept coming and going many times during the day.
Since in Boca Raton, Comcast does not provide wireless service, she had to buy a router in order to use her laptop. Comcast's in-house technicians came to check on all these issues 3 times. Iveth works alongside a Corporate Coordinator who advised her to request that Amtec Technicians come to check on these issues for the 4th time, and she did this.
Eric Williams, the Operations Manager in Delray Beach, pulled the work order in the system, checked the signal and sent two Supervisors to deal with the issues at the home. The Supervisors came right on time for the appointment, went into the attic and checked all connections, went outside to the box, changed the wires, called Comcast to schedule someone to come and take care of the cables outside, programmed the remote control, checked that everything was working properly and after almost 2 hours left. They were also reported to be very polite and set the TV's screen to now display HD. Furthermore the internet service is not intermittent any longer.
Iveth wished to give special recognition to Eric and his staff, for their exemplary Customer Service. She was quoted to say "well done and I am proud to be part of Amtec, I wish Eric and his staff all the success they deserve for this kind of work."
Re: Amtec Bashes Comcast
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