The NRB does not go away! I've seen the reporting, real-time. They've made us research real-time reporting of irds not responding, call the customers to verify if phone service is available. If it is, management has to re-roll and install jacks, then they terminate the tech that did the install and didn't wire jacks. If phone service isn't available, oh well, but it still counts as a NRB. You're either staying within your metric, which is good, and noone is concerned about your irds you can't hook to or you are greasin your manager.
CableSmack
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