Satbdone,
I don't think Directv cares. They put the installation system in place with enough separation from the actual techs that, regardless of what happens, Directv can maintain deniability. I have no knowledge of the company mentioned here but there have been so many similar situations over so many years......you just have to assume things are the way Directv wants them to be.
There are just more and more competent people who will not work for them.
Joe