I remember when taking the NCTI installer course this was covered. It said that if you go to a customer's house and they were drunk, under the age of 18, or doing an illegal activity you should leave. I realize all company policies are different but I would not have stayed. What if the guy does go crazy and decides to throw a DHCT across the room? Or break the TV. Or a hundred other things. All the cust. has to do is blame it on the cable guy. One of his buddies is also puffing away? Great now the cust has a witness.
Is your supervisor going to wrote you up? Maybe, you do have the option of signing the write up and then submitting a rebuttal.
Re: Where Does Customer Service End?
Member #: 37589
Registered: 4/20/2005
Posted:
927
Name:
jason miller
Name:
Jason Miller
Company:
americable international
Occupation:
cook,dishwasher,&janitor(manager)
Location:
sasebo japan
Experience:
~26 years
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