They try their best to jump through every hoop that is asked of them. When they can't they sacrifice an installer or manager to save face. At least they think that. Reality is, who they work for sees this and plays the game to keep rates low and gets more customer attention by some poor guy who is cared less about. Welcome to contracting.
This is CABL.com posting #288085. Tiny Link: cabl.co/mbm6H