DirecTV markets that use RIO (aka siebel) have handheld computers that have internet access via Sprint (in most markets) this handheld computer is basicaly just a pricey smart phone, but larger, with a barcode scanner. It allows the tech to close and activate "activation approved" customers with out calling into a dispatch call center, which saves phone time. The HSP has to purchase these handheld units from DirecTV, and then the HSP assignes them to a tech.
Its real similar to what UPS, FedEx, and other companies use.
Re: Handheld WHAT??
Member #: 53734
Registered: 7/29/2007
Posted:
1675
Company:
Premier Star Services
Occupation:
Owner
Personal:
Experience:
~28 years
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