Here you go fng (i always wanted to say that) these are the rules of engagement from dish to the retailers for their installers. DNS should be the same. i am a carpenter and low voltage guy. hope this helps get your feet wet.
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Standard Professional Installation
Every DISH customer, whether new or existing, is entitled to a free or reduced rate on their installation as
defined by each promotional program. This Job Aid provides an overview of what a Standard Professional
Installation (SPI) encompasses. Please continue reading to learn more about SPI guidelines!
What is included in a SPI?
The following is a list of items/services included in a Standard Professional Installation:
· Pre-installation site survey
· A performance of a signal strength test
· Installation of dish(s), receiver(s), and connection(s) per the customer’s promotion agreement.
· An exterior cable run and the penetration of one exterior wall with necessary wiring to the receivers and
televisions.
· Single tuner configurations require connection of one Television, one VCR and one phone line to the
receiver. Dual tuner configurations may require an additional connection of a standard definition signal
to a second television and VCR that may not be located in the same room as the receiver.
· Integrating receivers with existing customer A/V equipment if compatible. Upon completion of the
installation, the customer’s system should operate the same as when the tech arrived.
· Approved accessories as listed on the Retailer Care Site
· Installation of up to 200 feet of RG-6 cable
· Wall plates, bushings, and fittings as needed
· Sealing and weatherproofing of all exterior penetrations
· System peaking – obtaining an optimum signal for the best picture reception.
· Grounding of system components per National Electric Code (NEC) specifications
· Wall fish to interior or exterior wall (may require an attic crawl). The number of receivers in the
installation will determine how many are necessary.
· MPEG-4 receivers ONLY: Installation of an appropriate HDMI or Component cable, which will provide
the best picture quality when receiver is hooked up to an SD or HD TV. See Receiver Features pages
on the Tech Portal for details.
· All receivers must be installed with signal access from either 110° and 119° or 61.5° and 72.7° orbital
locations.
· Customer education on all receivers and programming
If necessary, the installation will also include:
· Attic crawl (custom labor)
· Pole mounts with up to 50 feet of trenching. Trenching beyond 50 feet is subject to additional charges
due at the time of installation.
· Eave mount (custom mount)
· Chimney mount (custom mount)
· Tripod installations (custom mount)
Any custom installation work not listed above may require an additional charge as determined by the Installer.
Every Retailer installation includes a 180-day installation warranty which covers work completed during each
installation. Please refer to the “Retailer Installations and Use of Subcontractors Business Rules” posted on the
Retailer Care Site under Other Business Rules and Disclosures.
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Frequently Asked Questions
Q: If an installation or upgrade is done without a promotional offer do the same installation and
accessory requirements apply.
A: Yes. Every DISH customer must be installed with the same level of care and expertise. This ensures a
great customer experience and encourages referrals. The existing fittings and cabling may be used if they
are listed on the Approved Accessory List. These parts must be brought up to current standards any time
an upgrade or service call is performed.
Q: Do Installers need to have specific training or certification to do DISH installations?
A: Yes. Third Party Installers hired to do installation on your behalf are required to be certified. Please refer to
the “Retailer Installations and Use of Subcontractors Business Rules” for details. Although Retailer
employees who perform installations are not required to be SBCA certified, it is highly recommended that
are. An SBCA certification will provide the best and latest information on safety and techniques to ensure a
quality installation for every customer.
Q: How can I get new Installers trained?
A: DISH provides a seventeen module installation training course on DISH U that is available to all DISH
Retailers and their Installers. It can be accessed via www.echostar-dishu.com or through the DISH U tab
on the Retailer Care Site. Although each module has a post–test, the overall course does not provide
official certification. Please visit the website for the Satellite Broadcasting and Communications Association
(SBCA), www.sbca.com or www.sbcatest.com for information about their certification program which is a
satellite industry standard and required for any third party installers who perform installations on your
behalf.
Q: If an installation is being performed at a residence that is rented or leased by the customer, do I
need written permission from the owner/landlord or HOA?
A: Yes. Written permission should always be obtained before proceeding with an installation at a rented or
leased property or one that has HOA restrictive covenants. An explanation of consumers rights and a
sample “Landlord/HOA Installation Permission” form are on the Retailer Care Site in the Info Center >
Service, Hardware and Technology > Installation.
Q: Will DISH Network inspect my installations?
A: Yes. DISH reserves the right to inspect any or all Retailer installations in its Sole and Absolute Discretion. A
sample “DNS QAS Inspection Sheet” is posted on the Retailer Care Site in the Info Center > Service,
Hardware and Technology > Installation.
Q: What determines how an installation is to be performed?
A: In addition to the “Retailer Installations and Use of Subcontractors Business Rules”, the “DISH Installation
Manual” is also posted on the Retailer Care Site in the Installation link. Other documents such as a
“Certified Quality Installation Checklist” and a “Site Survey Worksheet” have also been provided for your
use.
Q: How do I know if the parts that I am using in an installation are Approved Accessories?
A: A list of Approved accessories is posted on the Care Site > Info Center > Service, Hardware and
Technology. The brand names are provided to assist you in purchasing the correct parts. Remember that a
portion of the incentives paid for an installation may be charged back if Approved Accessories are not used.
The information contained in this document (including without limitation brief description(s) of certain terms and conditions applicable to
each of the Promotional Programs named herein, if any) may be subject to applicable Business Rules and/or different terms and conditions
of your Retailer Agreement with DISH Network L.L.C., formerly known as EchoStar Satellite L.L.C. (“DNLLC”). In the event of any conflict or
inconsistency between the terms and conditions set forth in any applicable Business Rules and the terms and conditions set forth in this
document, the terms and conditions of such Business Rules shall be controlling.
Re: entry level
Member #: 57545
Registered: 2/23/2008
Posted:
118
Company:
TSS Inc.
Occupation:
principal installer
Personal:
There is 1 reply to this message
