This is a copy of a letter I really had to write, the names hace been changed to protect the innocent.
Good day Mr. Smith,
This letter is in response to your complaints about our companies Internet Service.
Yes we do advertise 50Mbps internet service. You must understand that this is Best Effort you can not expect to get 50Mbps to every site you go to. There are many variables that can slow the service down. here are just a few. Where the site is located for one, remember you are in Japan if you are going to a US site there are quite a few connections your signal will have to pass through to get connected. Second the time of day you are using the service, our peek usage hours are between 16:30 and 22:00. Just like an express way the more traffic on the road the slower everyone moves. Sir in your case this is the most important reason you are experiencing slow internet speeds, PLEASE READ THIS CARFULY ......... YOU ARE USING DIAL UP AND ARE NOT A CUSTOMER OF OUR COMPANY!!!!!
If in the future you would like to subscribe to our service please stop by our office and apply WE are the CABLE company not the PHONE company.
Thank you for your time and have a pleasent day,
John Q Public
System Manager
_________Cable
Letter To a Customer
Member #: 5567
Registered: 1996-2001
Posted:
3797
Name:
John
Company:
County Gov
Occupation:
Fiber Design, Construction, Maintenance
Location:
Washington DC
Personal:
There is 1 reply to this message
